Privacy Policy

At CNM Academy (“Company”, “we”, “our”, “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our WhatsApp API subscription services, website, and related services (collectively, the “Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

1.1 Personal Information

• Full name
• Email address
• Phone number
• Billing address

1.2 Business Information

• Company name
• Business contact details
• WhatsApp Business number
• Usage behavior and engagement patterns

1.3 Payment Information

Payments are processed securely via trusted third-party payment gateways (e.g., Razorpay, Stripe). We do not store your debit/credit card details or banking credentials.

1.4 Usage & Technical Data

• API usage logs
• Message delivery history
• IP address
• Browser/device type
• Access timestamps
• System logs and diagnostics

2. How We Use Your Information

We use collected information for the following purposes:

• To activate and manage your WhatsApp API subscription
• To process payments and generate invoices
• To provide technical and customer support
• To monitor service performance and improve functionality
• To send important service-related communications
• To send marketing or promotional messages (you may opt out at any time)
• To comply with legal, regulatory, or security obligations

We do not use your data for unrelated purposes without your consent.

3. Data Sharing & Disclosure

We respect your privacy and do not sell or rent your personal information.

We may share limited data with:

3.1 Payment Processors

Secure third-party payment providers for billing and transaction processing.

3.2 Service Providers

Hosting providers, technical support vendors, and infrastructure partners under strict confidentiality agreements.

3.3 Legal Authorities

When required by law, court order, or government request, or to protect our legal rights.

4. Data Security

We implement reasonable technical and organizational safeguards including:

• SSL encryption
• Secure server infrastructure
• Access control and authentication mechanisms
• Regular monitoring and security updates

However, no system can guarantee 100% security. You acknowledge that data transmission over the internet carries inherent risks.

5. Data Retention

We retain your data only for as long as:

• Your subscription remains active
• Required for legal, accounting, or compliance purposes
• Necessary to resolve disputes or enforce agreements

After this period, data may be securely deleted or anonymized.

6. Your Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for marketing communications
• Request a copy of your stored data

To exercise your rights, contact us using the details below.

7. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to:

• Improve user experience
• Analyze traffic and usage patterns
• Store user preferences

You may disable cookies through your browser settings, but some website features may not function properly.

8. Third-Party Services (WhatsApp/Meta)

Our Services integrate with WhatsApp Business API operated by Meta Platforms, Inc. Your use of WhatsApp services is also subject to Meta’s policies and privacy practices.

We are not responsible for how third-party platforms process your data once transmitted to them.

9. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

Continued use of the Services after updates constitutes acceptance of the revised policy.

11. Governing Law

This Privacy Policy is governed by the laws of India.

Any disputes arising shall be subject to the jurisdiction of courts located in India.