Refund & Cancellation Policy

At CNM Academy (“Company”, “we”, “our”, “us”), we strive to maintain a transparent and customer-friendly subscription process. Please review this Refund & Cancellation Policy carefully before purchasing our WhatsApp API subscription services.

By subscribing to our Services, you agree to this policy.

1. Subscription Cancellation

1.1 How to Cancel

You may cancel your subscription at any time by contacting us via email or phone/WhatsApp using the contact details provided below.

1.2 Effective Date of Cancellation

• Cancellation will take effect at the end of the current billing cycle.
• You will continue to have access to the Services until the current subscription period expires.
• No partial-month cancellations are processed for monthly plans.
• Failure to request cancellation before renewal may result in automatic billing for the next cycle.

2. Refund Policy

2.1 Monthly Subscription Plans

• Monthly plans are non-refundable.
• No refunds will be issued for partial months or unused time.
• Early cancellation does not entitle you to a refund.

2.2 Annual Subscription Plans

• Refund requests must be made within 15 days of purchase.
• Approved refunds will be calculated on a pro-rated basis for the unused subscription period.
• After 15 days, annual subscriptions become non-refundable.

2.3 Duplicate or Failed Transactions

If you experience:

• Duplicate charges
• Failed payment but amount deducted
• Technical billing errors

You must notify us immediately with proof of payment.

• Upon verification, duplicate or incorrect transactions will be fully refunded.
• Refund processing time may vary depending on your payment provider.

3. Service Disruption

While we aim to provide uninterrupted access, if we are unable to provide the Service due to an internal technical issue for more than 48 consecutive hours, you may be eligible for:

• A service credit, or
• A partial refund (at our discretion)

This does not apply to outages caused by:

• Third-party platforms (e.g., WhatsApp/Meta)
• Internet service provider issues
• Force majeure events

4. Refund Processing

• Approved refunds will be processed using the original payment method.
• Processing timelines depend on the payment gateway or banking institution.
• We reserve the right to deny refund requests that do not comply with this policy.

5. Modifications to This Policy

We reserve the right to update or modify this Refund & Cancellation Policy at any time. Changes will be effective upon posting on our website.

Continued use of the Services constitutes acceptance of the updated policy.