Shipping & Delivery Policy

At CNM Academy (“Company”, “we”, “our”, “us”), we provide digital services, specifically WhatsApp API subscription services. As our offerings are digital in nature, no physical products are shipped.

This Shipping & Delivery Policy explains how our digital services are delivered and activated.

1. Nature of Service

• Service Type: WhatsApp API Subscription (Digital Service)
• Product Category: SaaS (Software as a Service)
• Physical Shipping: Not applicable

All services are delivered electronically.

2. Service Activation & Delivery

2.1 Activation Timeline

• Your subscription will typically be activated within 24 hours of successful payment confirmation.
• In certain cases (such as additional verification requirements), activation may take slightly longer.

2.2 Delivery Method

Upon activation, you will receive:

• API credentials and/or access details
• Setup instructions (if applicable)
• Confirmation of subscription

Delivery will be made via:

• Registered Email Address
• WhatsApp (if applicable)

Please ensure your contact information is accurate at the time of purchase.

3. Subscription Commencement

• Services begin immediately upon successful payment confirmation.
• Billing cycle (Monthly or Annual) is determined by the plan selected at checkout.
• Access to the Services is subject to compliance with our Terms of Service.
• You will receive a confirmation notification once your subscription is active.

4. Customer Responsibility

You are responsible for:

• Providing accurate email and phone number details
• Checking spam/junk folders for activation emails
• Ensuring your WhatsApp Business account complies with platform policies

Failure to provide correct information may delay activation.

5. Failed, Delayed, or Duplicate Payments

If you experience:

• Multiple charges
• Payment failure but amount deducted
• Billing discrepancies

Please contact us immediately. Duplicate payments will be reviewed and refunded upon verification in accordance with our Refund Policy.

6. Service Disruption & Downtime

While we strive to ensure uninterrupted service, temporary interruptions may occur due to:

• Third-party platform issues (e.g., WhatsApp/Meta outages)
• Network disruptions
• Scheduled maintenance
• Force majeure events

If the Service is unavailable for more than 48 consecutive hours due to an internal technical issue, you may be eligible for:

• Service credit, or
• Partial refund (at our discretion)

Compensation does not apply to outages caused by third-party platforms beyond our control.

7. No Physical Shipping

Since our Services are digital:

• No shipping fees apply
• No courier tracking details are provided
• No physical documents are dispatched

All communication and delivery occur electronically.